Official Document

Privacy Policy SOL68 – Malaysia Player Data Protection

Your privacy is our priority. SOL68 is committed to protecting every piece of personal information you entrust to us with the latest encryption and rigorous data security practices.

Updated: January 1, 2026
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100% Secure Data

Commitment Data Protection SOL68

Six core pillars that ensure your personal data is always protected on the SOL68 platform.

Bank-Grade 256-bit SSL Encryption

All data transmitted between your device and sol68's servers is protected with 256-bit SSL encryption — the same standard used by leading financial institutions. No third party can intercept or read your data while in transit.

SSL 256-bit

Strict and Transparent KYC Verification

Our Know Your Customer (KYC) process is designed to protect your identity and prevent unauthorised account access. Submitted documents are stored in an encrypted environment and accessed only by authorised personnel.

Secure KYC

Centralised and Tightly Controlled Data Servers

SOL68 player personal data is stored in data centres equipped with multi-layered physical and digital protection. Access to data is granted only to staff who require it to perform their duties directly.

Centralised Data

No Sale of Data to Third Parties

SOL68 has never and will never sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data belongs to you, and we use it only for the purposes stated in this privacy policy.

No Data Sales

Full Notification & Marketing Controls

You have full control over the marketing notifications and communications you receive from SOL68. You can update your communication preferences at any time through your account settings or by contacting our support team directly.

Full Control

Periodic Policy Reviews and Updates

SOL68 continually reviews and updates our privacy policy in line with the latest data protection legislation and industry best practices. All material changes will be communicated to players via email and in-platform notifications.

Always Up to Date

Important Note: This Privacy Policy explains how SOL68 collects, uses, stores, and protects your personal information. By using the SOL68 platform, you agree to the practices described in this document.

1 Personal Information We Collect

SOL68 collects your personal information through various channels — primarily when you register a new account, complete the identity verification (KYC) process, make financial transactions, or interact with our platform. Our principle is simple: we only collect information that is genuinely necessary to provide you with the best service.

In general, the information we collect can be divided into three main categories:

Category Type of Information Primary Purposes
Identity Information Full name, date of birth, identification card or passport number, facial image Identity verification (KYC), fraud prevention
Contact Information Email address, phone number, residential address Account communications, security notifications, customer support
Financial Information Bank account number, bank name, e-wallet number Deposit and withdrawal processing
Technical Information IP address, device type, web browser, operating system Account security, fraud detection, platform optimisation
Gaming Information Gaming history, total wagering, wins and losses Responsible gaming, self-limit controls, account reports

We may also collect information you voluntarily provide when interacting with our support team, completing feedback forms, or participating in promotional programmes. All such information is handled with the same high level of confidentiality.

SOL68 does not collect sensitive information such as medical records, biometric data beyond agreed identity verification purposes, or information relating to religious beliefs and political views.

2 How SOL68 Uses Your Personal Data

Every piece of information we collect has a clear and lawful purpose. sol68 does not use your data for purposes not stated in this privacy policy without first obtaining your renewed consent. The following are the primary purposes for which your personal data is used:

  • Account management and security: We use your identity information to create and manage your SOL68 account, verify each login, and detect any suspicious access. This includes sending security notifications when we detect unusual activity on your account.
  • Financial transaction processing: Your financial information is used solely to process deposits you make and withdrawals you request. SOL68 does not store full credit card numbers or complete payment details — transactions are processed through certified third-party payment providers.
  • Legal compliance and anti-money laundering: SOL68 has a legal obligation to verify player identities and monitor suspicious transactions. Your information helps us meet these requirements and protect the integrity of the platform.
  • Personalise your gaming experience: Based on your gaming habits, we may tailor game recommendations and relevant promotional offers to you. This is aimed at enhancing your experience on the SOL68 platform, not for any third-party commercial purpose.
  • Customer support: When you contact our support team, we will access relevant account information to assist you more efficiently and accurately.
  • Responsible gaming: Your gaming history helps our system identify early signs of problem gambling and offer appropriate support tools or limits when needed.

SOL68 does not use fully automated decision-making that could have a material impact on you without human review. Important decisions such as account suspension or withdrawal rejection always involve review by responsible staff.

3 Data Storage, Security, and Retention Period

The security of your data is a responsibility we take very seriously. SOL68 continually invests in the latest security infrastructure to ensure your personal information is always protected against cyber threats or unauthorised access.

Technical security measures we employ:

  • Data encryption in transit using TLS 1.3 and SSL 256-bit protocols
  • Encryption of stored data using AES-256 for all sensitive information
  • Multi-layered firewall system with real-time threat monitoring
  • Mandatory two-factor authentication (2FA) for internal admin access
  • Regular security audits by certified independent third parties
  • Encrypted data backup systems stored across geographically separate locations

Data retention period: SOL68 retains your personal information for as long as your account is active or as long as required to provide services to you. After account closure, we retain necessary records for a minimum period of 5 years to comply with legal requirements, particularly relating to anti-money laundering and the resolution of any disputes that may arise.

Security Alert: While sol68 takes all reasonable technical measures, the security of your account also depends on your own actions. Always use a strong and unique password, never share your login credentials, and make sure to log out after every session — especially on shared devices.

In the event of any data security breach affecting your personal information, sol68 will notify you within the timeframe required by applicable law via your registered email and in-platform notifications.

4 Sharing Information with Third Parties

SOL68 does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. However, there are limited situations where we need to share your information with trusted parties in order to provide you with complete services:

  • Payment service providers: To process your deposits and withdrawals, the required information is shared with payment providers such as FPX, Touch 'n Go, and GrabPay. These providers are bound by strict confidentiality agreements and PCI-DSS compliance standards.
  • Game software providers: Our game providers (including slot companies, Live Casino, and Sports) receive only the minimum information required to verify player eligibility and process game results. They do not receive your financial or KYC information.
  • Regulatory authorities and law enforcement: SOL68 will disclose personal information when required by law, court order, or legitimate request from the relevant authorities. This includes financial intelligence units monitoring anti-money laundering activities.
  • Independent auditors and consultants: During compliance audits and certification processes, independent auditors may require access to certain records. Such access is strictly controlled and limited to relevant information only.

All third parties working with sol68 are required to comply with data protection standards as stringent as our own. Before entering any partnership, we thoroughly assess each partner's data security practices.

In the event of a company merger, acquisition, or any business restructuring, the personal information of SOL68 players may be transferred to the new entity. In such situations, SOL68 will notify players and ensure that the same or stricter privacy policy continues to be applied by the new entity.

5 Use of Cookies and Tracking Technologies

SOL68 uses cookies and similar tracking technologies to enhance your gaming experience, ensure account security, and analyse how our platform is used. Below is a detailed explanation of the types of cookies we use:

  • Essential Cookies: These cookies are required for the basic functions of the SOL68 platform — including maintaining your login session, enabling navigation between pages, and processing transactions securely. The platform cannot function properly without these cookies.
  • Performance Cookies: We use performance cookies to understand how players interact with our platform — which pages are visited most frequently, page load times, and any errors encountered. This information helps us continuously improve the platform.
  • Functionality Cookies: These cookies remember your preferences such as language selection, display settings, and login details (if you choose to save them). This saves you time by eliminating the need to reset your preferences on every visit.
  • Analytics Cookies: SOL68 uses aggregated and anonymised analytics data to understand overall platform usage trends. This data contains no personal information that could identify any individual.

You can manage your cookie settings through your web browser at any time. Please note, however, that disabling essential cookies may affect platform functionality and your gaming experience at SOL68. For guidance on managing cookies in popular browsers, please refer to your browser's support documentation.

In addition to cookies, sol68 also uses industry-standard technologies such as pixel tracking and local storage for the same purposes. All these technologies are subject to this privacy policy and the same security standards.

6 Your Privacy Rights as a SOL68 Player

SOL68 respects your right to control your own personal information. As a registered player, you have the following rights, which you may exercise at any time by contacting our support team:

Right of Access

You have the right to request a copy of all personal information we hold about you. We will provide this information within 14 business days from the date of your request.

Right to Rectification

If any information we hold is inaccurate or out of date, you have the right to request that we correct it promptly.

Right to Erasure

Under certain circumstances, you may request that we delete your personal information, subject to applicable legal record-keeping obligations.

Right to Restrict Processing

You may request that we restrict the processing of your data in certain situations, such as when you are disputing the accuracy of the information we hold.

Right to Data Portability

You have the right to receive your personal information in a machine-readable format and transfer it to another service provider if you wish.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time, and we will stop such processing immediately.

To exercise any of the above rights, contact the sol68 support team via 24/7 Live Chat. We will verify your identity before processing any data-related request to ensure the security of your information. Requests will be processed within 14 business days, and we will notify you if additional time is required for legitimate reasons.

7 Contact Us About Data Privacy

If you have any questions, concerns, or complaints regarding how SOL68 handles your personal information, we encourage you to contact us directly. Our data privacy team is ready to help you understand your rights and resolve any issues promptly and efficiently.

You can reach us through the following channels:

  • Live Chat: The fastest way to get help — available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the SOL68 platform.
  • Support email: [email protected] — for written inquiries that require documentation or ongoing reference.
  • FAQ Section: Visit our FAQ page for instant answers to common questions about privacy and account security.

If you are not satisfied with our response after contacting our support team, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. sol68 will fully cooperate with any official investigation conducted by a legitimate regulatory body.

SOL68's Commitment: We are committed to responding to every privacy-related enquiry within 48 business hours. For cases requiring more in-depth investigation, we will keep you updated on the progress within 7 business days.

This Privacy Policy is subject to modification from time to time. Whenever we make material changes, we will display a clear notice on the platform's main page and send a notification to all registered players. The effective date of the latest version of this policy is January 1, 2026.

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Your Data is Safe. Play Responsibly!

SOL68 prioritises your security and privacy in every aspect of our platform. Register an account today and enjoy a gaming experience protected by world-class encryption, alongside over 500,000 Malaysian players who have already trusted us.

By registering, you agree to the Terms and Conditions as well as Privacy Policy SOL68.

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