FAQ SOL68 – All
Answers Are Here

The minimum age requirement to register and play at SOL68 is 18 years old. SOL68 enforces a strict age verification policy as part of our commitment to responsible gaming. During the KYC verification process, you will need to submit a valid identity document such as a MyKad or passport to verify your age and identity.

Each individual is only permitted to hold one account only at sol68. Holding multiple accounts violates the platform's Terms and Conditions and may result in all associated accounts being suspended with their balances forfeited. If you have forgotten your existing account login details, use the password recovery function or contact customer support for assistance.

The KYC (Know Your Customer) process requires the following documents:

• Identity document — a valid Malaysian MyKad or international passport.
• Proof of address — a utility bill, bank statement, or official letter dated within the last 3 months.
• A selfie with your identity document for further verification if required.

All submitted documents are processed within 24–48 working hours and stored with full encryption to protect your privacy.

Your sol68 username cannot be changed after registration as it serves as your unique identifier in the system. However, you may update the email address and mobile number linked to your account via the profile settings page. Any changes to contact details will go through a re-verification process to ensure your account's security.

sol68 supports a variety of popular deposit methods in Malaysia:

• Online bank transfer — Maybank, CIMB, Public Bank, RHB, Hong Leong Bank and other major banks.
• E-wallet — Touch 'n Go eWallet, GrabPay and Boost.
• Instant banking — FPX for direct transfers from your bank account.
• Cryptocurrency — USDT and Bitcoin for players who prefer greater privacy.

All deposit methods are processed instantly or within just a few minutes.

The minimum deposit at SOL68 is as low as RM 20 only, making it a platform accessible to players of all levels. The maximum deposit limit depends on the chosen payment method — bank transfers typically allow deposits of up to RM 50,000 per day, while e-wallets have limits set by their respective providers. For higher limits, sol68 VIP players may contact their personal account manager.

Deposits via most payment methods at SOL68 are processed instantly — funds are credited directly to your gaming account within seconds of a successful transaction. In the rare case where a deposit takes longer, it is usually resolved within 5 to 15 minutes. If your deposit has not been credited after 30 minutes, please contact sol68 customer support with your transaction receipt as proof.

sol68 does not charge any additional fees for deposits made through supported payment methods. However, some banks or e-wallet providers may apply a small charge according to their own policies. Please check with your payment provider before making a transaction if you are concerned about additional fees. Every ringgit you deposit will be credited in full to your sol68 account with no deductions on our end.

To withdraw funds from sol68, log in to your account and go to the Wallet > Withdrawal. Select your preferred withdrawal method, enter the amount you wish to withdraw, and confirm your bank account details. Ensure the account holder name matches the name registered with SOL68. Submit the request and wait for confirmation from our finance team. You will receive a notification once the withdrawal has been processed.

Most sol68 withdrawal requests are processed within 15 minutes to 2 hours hours. Withdrawals submitted during business hours are typically processed faster. For first-time withdrawals or larger amounts, additional security verification may be required and can take up to 24 hours. sol68 processes withdrawals every day including weekends and public holidays.

The minimum withdrawal limit at SOL68 is RM 50 per transaction. The maximum daily withdrawal limit is RM 30,000 for standard accounts, while sol68 VIP members enjoy higher limits depending on their membership tier. If you require a withdrawal exceeding the standard limit, please contact your VIP account manager or customer support for an appropriate arrangement.

Withdrawals may be rejected for several common reasons:

• The bonus rollover requirement has not been fully met.
• The bank account holder name does not match the sol68 account name.
• KYC verification is incomplete or the documents submitted are insufficient.
• The bank account details entered are incorrect.
• Insufficient account balance to meet the requested withdrawal amount.

Check your notification email to find out the exact reason for the rejection and take the appropriate action.

sol68 offers a highly attractive welcome bonus package for new members. This includes a first deposit bonus, free spins on selected slot games and no-deposit free credits for eligible players. The latest welcome bonus amounts and terms can be viewed on the Promotions. Bonuses are updated from time to time, so be sure to check the promotions page regularly.

The rollover requirement means you must wager a specified amount before you can withdraw funds from a received bonus. For example, if you receive a RM 100 bonus with a 20x rollover requirement, you need to place bets totalling RM 2,000 (RM 100 × 20) before the bonus funds can be converted into withdrawable cash. The specific rollover requirement for each promotion is stated in the terms and conditions of that promotion on the Promotions.

The validity period of each bonus varies depending on the promotion type. Generally, deposit bonuses are valid for 7 to 30 days from the credit date, while free spins typically have a usage period of 3 to 7 days. If the rollover requirement is not met within the stipulated period, the bonus and any associated winnings will be automatically forfeited. Please review the specific terms of each promotion before claiming it.

sol68 uses 256-bit SSL encryption technology — the highest industry standard — to protect all data transmitted between your browser and our servers. Your personal and financial information is stored on secure servers with multi-layered protection. We never share your personal data with third parties without your consent, in accordance with the sol68 Privacy Policy.

Log in to your sol68 account and go to Settings > Security and select the Two-Factor Authentication (2FA). You can use an authenticator app such as Google Authenticator or Microsoft Authenticator. Scan the QR code displayed with your preferred app, then enter the 6-digit code generated to confirm the setup. Once 2FA is enabled, every login will require an additional code from your authenticator app, providing a strong layer of security for your account.

Act immediately if you suspect your account has been accessed without authorisation:

• Change your password immediately via the Security Settings page.
• Enable two-factor authentication (2FA) if you have not already done so.
• Review your account login history and transaction records for any suspicious activity.
• Contact SOL68 customer support immediately to report the incident and temporarily freeze your account if necessary.

The sol68 security team will investigate any reported suspicious activity and take appropriate action to protect your funds.

sol68 offers an extensive game library spanning a wide range of categories:

• Slot Games — Over 1,000 slot titles from leading global providers such as Pragmatic Play, PG Soft, Microgaming and more.
• Live Casino — Baccarat, Blackjack, Roulette and Sic Bo with live real dealers.
• Sports Betting — Coverage of over 30 sports including football, badminton, tennis and e-sports.
• Bingo — A variety of fun bingo games with exciting prizes.
• Table Games — Poker, Dragon Tiger, Andar Bahar and more.

Yes, all games on sol68 use Random Number Generator (RNG) that has been certified and audited by independent certification bodies. The RNG ensures every spin, card hand or dice roll is completely random with no manipulation. sol68 Live Casino games feature professionally trained real dealers broadcast live from accredited studios, delivering a transparent and trustworthy gaming experience.

sol68 provides a demo or free-play mode for most slot games so you can try them out and understand the game mechanics before wagering real money. Demo mode is accessible without logging in. However, demo mode is not available for live casino games and sports betting as they require real-time interaction. To enjoy the full experience, register a sol68 account and make your first deposit.

Yes, sol68 has a mobile app available for download on Android and iOS. The SOL68 app delivers a smooth gaming experience optimised for smartphones and tablets. You can access all games, make deposits and withdrawals, and check the latest promotions directly from the app. Download links are available on the SOL68 homepage or via customer support.

If the game is slow or fails to load, try the following steps:

• Check your internet connection — ensure a minimum speed of 5 Mbps for the best experience.
• Clear your browser cache and cookies, then reload the page.
• Try using a different browser such as the latest version of Google Chrome, Mozilla Firefox, or Safari.
• Make sure JavaScript and Adobe Flash (if applicable) are enabled in your browser.
• Disable any VPN connections or browser extensions that may be interfering with your connection.

If the issue persists, contact SOL68 technical support with your device and browser details.

To reset your password, click the link "Forgot Password" on the sol68 login page. Enter the email address or mobile number registered to your account. You will receive a link or OTP code to reset your password. Create a strong new password using a combination of uppercase letters, lowercase letters, numbers and symbols. If you do not receive the email or SMS within 5 minutes, check your spam folder or contact sol68 customer support.

sol68 provides a range of tools to help players stay in control:

• Deposit limit — Set daily, weekly or monthly deposit limits from your account settings page.
• Loss limit — Cap the maximum loss amount within a set period.
• Play time limit — Set time reminders or session play limits.
• Self-break — Temporarily suspend your account for 24 hours, 7 days or 30 days.
• Self-exclusion — Permanently close your account for those who need more serious support.

Find out more on the Responsible Gaming ours.

sol68 cares about the well-being of all players. If you or someone you know is struggling with gambling habits, professional support resources are available in Malaysia. sol68 also provides a self-exclusion tool that lets you fully block access to your account if needed. Contact the sol68 support team confidentially for guidance on the options available. Remember — gaming should be entertainment, not a source of stress.